Domestic Shipping Rates
- FedEx STANDARD GROUND: FREE
- FedEx EXPEDITED 2 DAY AIR: $15
- FedEx EXPEDITED 1 DAY: $25
- Saturday delivery is available for an ADDITIONAL $15
- Orders shipping to Alaska, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Federated States of Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico or Virgin Islands cannot be sent via FedEx GROUND shipping. Please select FedEx EXPEDITED (1 or 2 day) at checkout
International Shipping Rates
- FREE SHIPPING and RETURNS on international orders over $150 USD
- Flat rate of $25 GROUND or equivalent shipping mode varying by region
- EXPEDITED SHIPPING varies by country
Returns + Exchanges
- All Panties are FINAL SALE
- All merchandise purchased at full retail price is eligible for a FREE REFUND – as long as it is returned within 15 DAYS of the customer receiving it
- Just make sure that it meets the requirements of our RETURN POLICY (see FAQ’s for more information)
- Please note that we are NOT processing exchanges at this time (see FAQ’s for more information)
For other questions regarding web purchases, returns, etc., see FAQ’S below, or feel free to email [email protected]
When should I place an order to ensure same-day processing?
- Orders must be received no later than 1:00 P.M. PST. Orders received after this time will be processed the following business day.
- Orders placed between 1:00 P.M. PST Friday will be processed on Mondays by 1:00 P.M. PST.
When can I expect my #HAHT stuff?
- FEDEX STANDARD GROUND: 1-2 business days processing plus 3-5 business days in transit
- UPS EXPEDITED 2 DAY AIR: 1 day (business day) processing plus 2-3 days in transit
- UPS EXPEDITED 1 DAY: Same day (business day) processing plus 1-2 business days in transit
- Please note that SATURDAY DELIVERY is available for an additional $15
What is Hot-As-Hell’s Return Policy?
- All PANTIES are FINAL SALE
- All SALE items are FINAL SALE
- All swim bottoms must have hygiene strips intact in order to be eligible for return
- Item(s) must be in good condition and sealed in original packaging with original tags still attached
- Item(s) cannot have been worn, washed, soiled, or altered in any way
- Hot-As-Hell reserves the right to deny a refund on returned merchandise if said merchandise does not meet the requirements outlined in our Return Policy. Any returns that do not meet the above requirements will be shipped back to the customer at his or her own expense
Do you offer free returns?
We hope you love your Hot-As-Hell purchase. But if, for any reason, you’re not happy with your order, we offer FREE RETURNS on all DOMESTIC orders. Just make sure we get it within 15 DAYS from the date you received your order.
How do I make a return?
- We hope you love your Hot-As-Hell goodies. But if, for any reason, you’re not happy with your order, please fill out the return form on the back of your receipt stating your order number and reason for return and include this in your return package.
- Use included return label to ship your FREE RETURN back to Hot-As-Hell.
- Drop off the package at a FedEx store closest to you. You will receive a confirmation email when your package has been received, approved per our returns policy, and your purchase has been refunded.
- Please note that your original shipping and handling fees are non-refundable.
- If you have any questions about how to make a return, email us at [email protected].
Are there any other options for returning my order?
- You may use your own shipping method to send the merchandise back to us. If you have your own account with UPS / FedEx / DHL / other carriers that have more affordable rates, or if you wish to send the package back via the US Postal Service, you may rightfully do so, which will then entitle you for a FULL REFUND within 15 DAYS, or STORE CREDIT within 30 DAYS
- Make sure that your package is insured, as HAH will not be liable if the item is lost, stolen, or for any other reason does not arrive at our office
- Please be reminded that it is the responsibility of the customer to make sure the package is sent to the correct address and is within the allotted time frame for returns
How long do I have to make a return?
- Item(s) must be received at HAH within 15 DAYS from the date you received your order for a FULL REFUND
- Item(s) must be received at HAH within 30 DAYS from the date you received your order for online store credit (valid for 1 year)
- NO REFUNDS of any kind on orders received at HAH after 30 days from the date you received your order – no exceptions
- Please be reminded that it is the responsibility of the customer to make sure the package is sent to the correct address and is within the allotted time
When will I receive my refund?
Allow 7-10 days from the day we receive your package for us to complete your refund or store credit.
Can I exchange my purchase?
Please Note: HAH does not process EXCHANGES. Simply create a new order for the size or color you desire and process a RETURN on the item(s) you wish to exchange.
I did not purchase this product at hot-as-hell.com. Can I still return it?
Our online store can only accept merchandise that has been purchased directly through our website. Merchandise purchased at other retailers must be returned to that respective retailer.
I received my hot-as-hell merchandise as a gift. Can I return or exchange it?
If you received an item as a gift, you may exchange the item for online store credit, as long as it was purchased from our website. HAH cannot accept returns bought from other retailers.
What US states, territories or areas do NOT qualify for ground shipping?
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
- Federated States of Micronesia
- Marshall Islands
- Northern Mariana Islands
- Puerto Rico
- Virgin Islands
What if I refuse delivery?
If you refuse delivery of any package from Hot-As-Hell, our default carrier, FedEx, will return the package to our warehouse and you will receive a refund for the merchandise and tax paid, less the round trip costs for shipping to your address and returning back to HAH.