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Shipping & Returns Policy

Domestic Shipping Rates / Estimated Delivery Times

We’re happy to offer FREE Shipping on orders over $100 within the US! For orders under $100, and expedited shipping options,  please see below.

SHIPPING METHOD COST EXPECTED DELIVERY TIME
GROUND
( orders OVER $100 )
FREE 4-7 BUSINESS DAYS
GROUND
( orders UNDER $100 )
$7.95 4-7 BUSINESS DAYS
EXPRESS 2 DAY $15 2-3 BUSINESS DAYS
EXPRESS OVERNIGHT $25 1-2 BUSINESS DAYS

Orders can be shipped via Fedex or USPS – please make selection of your preferred carrier during checkout

PLEASE NOTE THAT YOU MUST SELECT USPS  OPTION IF SHIPPING TO A P.O. BOX

POSTMATES : We are please to be able to offer same-day delivery for all orders within Los Angeles, CA.  Order must be placed between 9:00am – 1:00pm PST in order to qualify for same day delivery.  If this option is available for your location, it will be a shipping option during checkout.

Orders shipping to Alaska, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Federated States of Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico or Virgin Islands cannot be sent via FedEx GROUND shipping. Please select FedEx EXPEDITED (1 or 2 day) at checkout

International Shipping Rates / Estimated Delivery Times

SHIPPING METHOD COST EXPECTED DELIVERY TIME
STANDARD INTL
( orders OVER $150 )
FREE 4-7 BUSINESS DAYS
STANDARD INTL
( orders UNDER $150 )
$25 4-7 BUSINESS DAYS

DUTIES & TAXES FOR INTERNATIONAL ORDERS:

ALL international orders are shipped on a DDP (Delivered Duty Paid) basis, which means you will not have to pay these fees separately when your order arrives. Duties and taxes are calculated based on the items ordered, your shipment destination and the value of your purchase, and are added to your order total in the TAX section of your shopping cart. Duties and taxes are nonrefundable.

*PLEASE NOTE THAT ALL INTERNATIONAL ORDERS ARE SHIPPED VIA DHL

Returns + Exchanges

  • All Panties are FINAL SALE
  • All merchandise purchased at full retail price is eligible for a FREE REFUND – as long as it is returned within 15 DAYS of the customer receiving it
  • Just make sure that it meets the requirements of our RETURN POLICY (see FAQ’s for more information)
  • Please note that we are NOT processing exchanges at this time (see FAQ’s for more information)

For other questions regarding web purchases, returns, etc., see FAQ’S below.

FAQ’s

When should I place an order to ensure same-day processing?

  • For same-day processing, orders must be received no later than 1:00 P.M. PST. Orders received after this time will be processed the following business day.
  • We do not process or ship orders on Saturday or Sunday
  • Orders placed after 1:00 P.M. PST Friday will be processed on the following Monday.

When can I expect my #HAHT stuff?

  • FEDEX STANDARD GROUND: 1-2 business days processing plus 2-5 business days in transit
  • FEDEX EXPEDITED 2 DAY AIR: 1 day (business day) processing plus 2 days in transit
  • FEDEX EXPEDITED 1 DAY: Same day (business day) processing plus 1 business day in transit

What is Hot-As-Hell’s Return Policy?

  • All PANTIES are FINAL SALE
  • All SALE items are FINAL SALE
  • All swim bottoms must have hygiene strips intact in order to be eligible for return
  • Item(s) must be in good condition and sealed in original packaging with original tags still attached
  • Item(s) cannot have been worn, washed, soiled, or altered in any way
  • Hot-As-Hell reserves the right to deny a refund on returned merchandise if said merchandise does not meet the requirements outlined in our Return Policy. Any returns that do not meet the above requirements will be shipped back to the customer at his or her own expense

Can I exchange my purchase?
HAH does not process EXCHANGES. Simply create a new order for the size or color you desire and process a RETURN on the item(s) you wish to exchange.

Do you offer free returns?
We hope you love your Hot-As-Hell purchase. But if, for any reason, you’re not happy with your order, we offer FREE RETURNS on all orders within USA. Just make sure we get it within 15 DAYS from the date you received your order.

How do I make a return within USA?

  • Please fill out the return form on the back of your receipt stating your order number and reason for return and include this in your return package.
  • Use included return label to ship your FREE RETURN back to Hot-As-Hell. Your return label is located on the OUTSIDE of your package.
  • Drop off the package at a FedEx store closest to you. You will receive a confirmation email when your package has been received, approved per our returns policy, and your purchase has been refunded.
  • Your refund will be credited back in US Dollars within 7-10 businesses days of being received.
  • Please note that your original shipping and handling fees are non-refundable.
  • If you have any questions about how to make a return, email us at service@hot-as-hell.com.

How do I make an International return?

  • HAH does not provide free international returns
  • Please send items back to us at the address below using any trackable shipping method, at your own expense.. Once we receive your package, we will promptly process your return. Please be sure that your package is insured and prepaid.

 

Hot-As-Hell Returns

5901 S. Eastern Ave

Commerce CA 90040 USA

 

  • Your refund will be credited back in US Dollars within 7-10 businesses days of being received.
  • Make sure that your package is insured, as HAH will not be liable if the item is lost, stolen, or for any other reason does not arrive at our office
  • Please be reminded that it is the responsibility of the customer to make sure the package is sent to the correct address and is within the allotted time frame for returns

Are there any other options for returning my order?

  • You may use your own shipping method to send the merchandise back to us. If you have your own account with UPS / FedEx / DHL / other carriers that have more affordable rates, or if you wish to send the package back via the US Postal Service, you may rightfully do so, which will then entitle you for a FULL REFUND within 15 DAYS, or STORE CREDIT within 30 DAYS
  • Make sure that your package is insured, as HAH will not be liable if the item is lost, stolen, or for any other reason does not arrive at our office
  • Please be reminded that it is the responsibility of the customer to make sure the package is sent to the correct address and is within the allotted time frame for returns

How long do I have to make a return?

  • Item(s) must be received at HAH within 15 DAYS from the date you received your order for a FULL REFUND
  • NO REFUNDS of any kind on orders received at HAH after 30 days from the date you received your order – no exceptions
  • Please be reminded that it is the responsibility of the customer to make sure the package is sent to the correct address and is within the allotted time

When will I receive my refund?
Allow 7-10 days from the day we receive your package for us to complete your refund

I did not purchase this product at hot-as-hell.com. Can I still return it?
Our online store can only accept merchandise that has been purchased directly through our website. Merchandise purchased at other retailers must be returned to that respective retailer.

I received my hot-as-hell merchandise as a gift. Can I return or exchange it?
If you received an item as a gift, you may exchange the item for online store credit, as long as it was purchased from our website. HAH cannot accept returns bought from other retailers.

What US states, territories or areas do NOT qualify for ground shipping?

  • Alaska
  • Armed Forces Americas
  • Armed Forces Europe
  • Armed Forces Pacific
  • Federated States of Micronesia
  • Guam
  • Hawaii
  • Marshall Islands
  • Northern Mariana Islands
  • Palau
  • Puerto Rico
  • Virgin Islands

What if I refuse delivery?
If you refuse delivery of any package from Hot-As-Hell, our default carrier, FedEx, will return the package to our warehouse and you will receive a refund for the merchandise and tax paid, less the round trip costs for shipping to your address and returning back to HAH.

If you have any other questions, drop us an email service@hot-as-hell.com

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